Veterinary receptionists represent animal hospitals. They're the first people clients meet when arriving and the last seen when leaving. They deeply influence the loyalty of clients.

The Veterinary Receptionist's Handbook series is written by two experts on veterinary office and veterinary business administrative support work. It's full of real-world advice from experienced receptionists.

Revised and refined, the 3rd edition features:

• A new chapter on fast-growing social media
• Web resources for medical/general practice info
• Updated, easier-to-use look and feel

Place it nearby the reception counter and you'll have a go-to guide for years to come. It's the perfect training tool for new and eager-to-learn veterinary receptionists to excel at their job!

Making a Good First Impression
Teaching your receptionist to get every relationship off to the right start

Answering Clients' Questions
Making sure that a veterinarian's messages are precisely relayed

Social Media
Winning and keeping clients through the new word-of-mouth

Commonly Asked Questions
Helping to address client concerns over small animals and horses

Includes 19 chapters in all, plus appendices, charts and resources!

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